OUR LESSONS
1.1 Lessons are offered throughout the year with breaks typically in line with school holidays: Easter, Summer and Christmas (dates will be published by your venue).
1.2 Each venue will communicate with customers primarily via text message or email.
1.3 Each venue has its preferred method of payment, typically Direct Debit. This will be outlined upon enquiry.
Changing of class times
2.1 – Splash aims to maintain customer bookings as consistent as possible but cannot always guarantee this. We will endeavour to provide as much notice as possible should we need to make changes. If changes are necessary we will contact you via the details you provided.
2.2 – If customers require to change days, times or venues we will do our best to accommodate. All slots are subject to availability and we cannot guarantee future availability.
Payment & Fees
3.1 Payments are made by Direct Debit (except Featherstone which is Card or BACS).
3.2 Direct Debit payments are established on the basis of advanced monthly payments. Bookings will be secured once a Mandate has been established.
3.3 Card or BACS payments will typically be taken for block bookings, as outlined by your chosen venue.
3.4 If joining part way through a payment cycle, fees will be charged at a pro rata rate.
3.5 Splash reserves the right to apply admin fees of £5 for each late or failed payment.
3.6 Fees will be at a fixed rate for each venue. Splash reserves the right to make changes to our pricing structure at any time but will provide advance notice to all customers in advance of future payments affected by such changes.
Refunds and cancellations
4.1 – Splash Swim Academy is under no obligation to refund or transfer your money if you are unable to attend part or the entire course. We regret that we are unable to offer or guarantee any alternative for missed lessons. This request is an impractically large administrative task when spread across hundreds of clients and disruptive to other groups and instructors.
4.2 – In the event of Splash cancelling a lesson, a credit will be applied to your account. Further details of how your venue handles credits are by request and are subject to their preferred payment method.
Adverse weather
5.1 – Splash is under no obligation to refund lessons missed due to local adverse weather when the venue and grounds are safe and accessible. We regret that we are unable to offer automatic refunds or rescheduling of lessons in the event of adverse conditions preventing attendance at a scheduled class. If the pool is closed due to weather conditions the Refunds & Cancellations policy applies.
Video and photography
6.1 – While the family atmosphere we encourage means that parents, grandparents and friends should feel comfortable, we ask that everyone adheres to the pool rules at individual venues. All of which prohibit the use of photography. Anyone suspected of continually filming or photographing the lessons for any purpose including publication will be asked to stop filming and leave Splash with immediate effect. No refunds will be permitted.
6.2 – Splash Swim Academy cannot be held liable for the actions of third parties and, therefore, excludes to the fullest extent possible by law, any liability arising from a breach of this section headed “Video and Photography” by any party.
Valuables
7.1 All property left in changing rooms or on the poolside and all property (including prams) left in entrance halls or outside is left at the customer’s own risk. Splash Swim Academy cannot accept any responsibility for the loss or damage of any personal possessions.
Medical conditions
8.1 You will be asked to disclose any existing medical conditions when booking your children onto our lessons. In accordance with these Terms & Conditions, you agree to inform Splash Swim Academy of any changes as soon as you are aware of them. All information will be kept strictly confidential.
Illness
9.1 – If your child has, or develops, any known or suspected medical condition, please consult your doctor before bringing them swimming and inform Splash Swim Academy as soon as possible and before your next lesson. All information received is treated in confidence and with sensitivity.
9.2 – Never bring your child swimming if they have an illness such as an ear infection diarrhoea chicken pox impetigo conjunctivitis or a cold. Please wait until your doctor has given the all-clear before returning to classes. In the instance of sickness and diarrhoea your child must have been symptom-free for at least 48 hours before attending a lesson.
Pool/poolside health and safety
10.1 No outer footwear or prams should be taken onto the poolside or into changing rooms. Please use blue overshoes if available or go barefoot.
10.2 It is important to shower children before entering the water. Removing body lotions and perfumes before swimming significantly contributes to maintaining water quality.
10.3 Please keep poolside noise to a minimum to ensure a calm and peaceful atmosphere for all lessons.
10.4 Please do not enter the pool until the previous class has finished; always wait to be invited to do so by your teacher.
10.5 Parents and guardians are responsible for the safe supervision of any children they bring at all times: on the poolside, in the changing rooms and on the pool premises. They should always be under the direct supervision of an adult who is not taking part in the lesson and never be left unattended.
10.6 Children running on wet surfaces can easily slip and injure themselves. Splash Swim Academy reserves the right to ask anyone to leave the poolside at any time.
Withdrawal of service
11.1 Splash Swim Academy may at its own discretion refuse entry to a client to its courses and venues if it is considered that the client’s behaviour is unreasonable.
11.2 Splash Swim Academy reserves the right to withdraw service if behavioural or safety issues either pertain to unacceptable conduct or persist. Refunds will be at the discretion of the Franchise Owner and are not guaranteed.
Goggles
12.1 – Throughout the Splash development plan children will participate in underwater skills. Due to the high risk of infection from eye conditions such as conjunctivitis, we strongly advise that you bring your own goggles. Splash can loan goggles at the poolside (subject to availability) but is not responsible for any resulting health issues. We also stock new goggles for purchase.
Teachers
13.1 – While our policy is to endeavour to ensure that you always have the same teacher, this cannot be guaranteed as teachers fall ill, take holidays or leave. Additionally, due to the thorough nature of our training, we may occasionally require a new instructor to teach or assist your class. They are fully trained at this stage but must conduct a series of live classes to complete their assessment process. Unfortunately, we cannot provide advance notice of this and while we endeavour to minimise it, it is a necessary component of our commitment to quality.
13.2 – Cover instructors will be provided when your regular instructor is unavailable. If we are unable to supply a cover instructor, your lessons may be rescheduled or cancelled and credited.
Exclusion of liability
14.1 – In the absence of any proven negligence, lack of due diligence or breach of duty by the instructor(s), Splash Swim Academy Ltd., its franchisees or employees, the participation of you, your spouse/partner, child or those in whose care you have placed your child for the purpose of attending or observing Splash swimming sessions is done so entirely at your and their own risk.
Changes to terms and conditions
15.1 – We may periodically update our terms by sending you either an updated version or a notification of minor changes. You are free to decline these changes but we request that you notify us by phone, text or email of your non-acceptance within 14 days of receipt. Failing this, we will treat our agreement with you as being subject to the updated version.
Privacy Policy & GDPR
16.1 Splash Swim Academy Ltd and all associated franchisees protect your data securely and do not share it with any external third parties.
16.2 Customer data acquired upon engaging with Splash and during the provision of our services is solely used to communicate with customers, provide information about their swimming lessons and courses relevant to them and their location.
16.3 Data collected includes parents’ full names, children’s full names, dates of birth, relevant medical information, email addresses, mobile phone numbers and historic swimming achievements.
16.4 This data is central to Splash’s administration and coordination of services and ensuring customers are fully informed. It is essential for us to offer our services and we cannot do so without this information. If a customer does not consent to the exclusive use of this data by Splash, we regretfully cannot offer our services and will have to terminate their bookings and erase all related data.
16.5 If a customer does not consent to our use of the data as outlined, they must contact us immediately to discuss and/or terminate their booking. Contact details for specific venues can be found on our website or Facebook.
16.6 Once a customer decides to end their lessons with Splash, they and their data will be automatically removed from our system.
16.7 Customers who request to be placed on our waiting list are subject to the points 16.1–16.6 above. 16.8 Enquiries and subsequent contact data will exclusively be used for the purpose of communicating information relevant to our services only and will remain secure and private. Under no circumstances will any of this information, as with all customer data, be shared with third parties. Enquiry data may be acquired via phone, email, website, Facebook and text message.
